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SHIPPING & REFUND POLICIES
Last Updated: January 10, 2023
These policies complement and incorporate by reference the Ezooze Conditions of Use.
FREE SHIPPING
Ezooze always provides FREE standard shipping on ALL orders—no minimums or exclusions! Some customers may qualify for expedited shipping at no charge.
SHIPPING DESTINATIONS & SPEEDS
Ezooze ships anywhere in the United States, and to all US Excluding: territories and military APO/FPO addresses, [email protected] Alaska, Us Protectorates.
Just because shipping is free, doesn’t mean it should take a long time. At check out, you will typically see multiple shipping options with estimated delivery dates, so you can pick the option that works best for you. Please note some items are ineligible for expedited shipping—such as watches containing lithium batteries—these items will be marked as such in the product description. Expedited shipping also is not available for shipments outside the continental United States; please allow additional time for your order to arrive to these locations. Orders will ship via United States Postal Service (USPS, Fedex, UPS). All delivery dates are subject to order cut-off times or carrier delays.
FREE 7 DAY RETURNS
A product can only be returned if it was found damaged upon receipt. We will facilitate you with the exchange or in case where the product delivered was not as per your specifications or damaged. You can contact our customer service through email by attaching the photographic evidence of the product received, picture of the invoice, or call and inform us about your order ID.
The complaint escalation period is only within a day that is 24 hours after the product is received by the customer. No complain after the stated time frame will be facilitated.
If any items in your order have been received in an unsatisfactory condition, please let us know within 24 hours of your order being received. Please send your order number, and clear photos of the damaged item alongside your pack slip using the CONTACT US section.
Please note we cannot consider cases reported after 24 hours of the receipt of your items. Please do not dispose of the items as you may need to return them to be eligible for a refund.
No product/item ordered online can be exchanged at any of Ezooz’s retail stores.
If you later return the replacement item, a refund for that item (minus any shipping charges from the original order) will be issued to either: (a) an e-Gift Card if an e-Gift Card was applied to the exchange transaction, or (b) the original payment method if an Exchange Voucher was applied to the exchange transaction. The method of exchange by e-Gift Card or Exchange Voucher is determined by the Ezooze system and will be disclosed to you at the time that you request the exchange.
As noted above in our return policy, it typically takes about 5-10 business days for your return to arrive at our fulfillment center for processing, and another 2-10 business days for the refund credit to post to your bank or credit card account.
